What you do if you disagree with our decision
If you think that our decision is wrong, you can write and ask us to look at it again, but you must do this in writing, within one month of the date of the Decision Letter.
We call this a request for a Reconsideration. You will need to explain clearly why you think our decision is wrong, and send in any extra information, that you think we might need to know.
What if you have a query about how we have worked out your entitlement?
After reading the Decision Letter, you would like some more information about how we have worked out your Benefit, you can write and ask us for a detailed explanation. This explanation is called a Statement of Reasons
What happens next
When you ask us to look at a decision again, we will check that the decision is correct. An Appeals Officer, who has not previously been involved with your claim, will do this. If the officer decides that the decision is wrong they will change it, and you will be notified of the new decision.
If the decision cannot be changed, we will send you a letter telling you that the original decision is confirmed. This letter will also tell you what you can do next if you still do not agree with our decision.
What if you still disagree with the decision?
If you decide that you would like to appeal further, you can ask for your case to be heard by the Tribunals Service at a hearing, it is an Independent Tribunal. If you decide to ask for a Tribunal hearing, the one-month time limit starts again from the date of the letter confirming the original decision.
