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We are committed to improving our repairs service and listening to your views on how we can do this. We want to find out what is important to you about the repairs service so that you can help shape our new partnership with the Breyer Group. This survey is your chance to have your say.
Both tenants and leaseholders can fill out this survey but some questions will apply to tenants only and some questions will apply to leaseholders only. All questions will be clearly marked to let you know which ones you should answer
All completed surveys will be entered into a prize draw. The first name picked out of a hat will win £50 of Waitrose vouchers and two other draws will take place to win £25 each of Waitrose vouchers.
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SECTION 1 - ABOUT YOU
Tenants & Leaseholders to answer |
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SECTION 2 - CONTACTING THE REPAIRS SERVICE
Tenants & Leaseholders to answer
You can contact Dartford Borough Council by many ways to report a repair, such as over the telephone, by text, online or by fax, in writing, or in person at the Civic Centre. We would like to find out if we offer enough ways for you to access the repairs service and if they are the right ways. |
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Q3 |
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Q4 |
Who would you be happy to report your repairs to? (mark all that apply) |
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SECTION 3 - REPAIRS APPOINTMENTS
Tenants to answer only
Appointments to carry out repairs in your home can be made either in the morning (am) or in the afternoon (pm) on weekdays. Appointments are also available up to 9pm on Wednesdays and on Saturday mornings. We would like to find out whether you are happy with these appointment times or if you would like us to be more or less specific about the times you will be visited to carry out repairs |
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Q5 |
How would you prefer repair appointments to be set? (mark one box only) |
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SECTION 4 - WHEN YOU MOVED IN
Tenants to answer only
Our void standard sets out the work we will do to an empty property to make it ready and suitable for someone new to move in. We would like to find out what you thought about the standard of your home when you first moved in. |
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Q6 |
When you first moved into your home, did you think it was a suitable standard? |
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Q7 |
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SECTION 5 - CONTRACTOR STANDARDS
Tenants & Leaseholders to answer
Contractors are expected to follow a strict code of conduct when carrying out repairs, which are a set of rules and standards of how they behave. We would like to review this code of conduct and find out what is important to you about the service you receive when contractors visit. |
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Q9 |
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SECTION 6 - GIVING FEEDBACK ON REPAIRS
Tenants to answer Q10 only. Leaseholders or Tenants in a block of flats to answer Q11 only
Giving us feedback on how satisfied you were with the repair carried out to your home is important as it tells us how well we are doing and if we need to make any changes to the way we do things. We want to get as much feedback as possible and so we would like to find out what is the best way we can do this. |
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Q10 |
Which way would you prefer to give feedback on your repair? (mark one box only) |
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Q11 |
Would you like opportunity to give your feedback on repairs carried out in the communal area of your block of flats |
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SECTION 7 - REPAIRS POLICY
Tenants to answer only
The Council has a repairs policy which explains our commitment towards maintaining your home, and also outlines your responsibilities towards repairs and maintenance. Having this policy in place is important as it means you have clear information about the service you should expect from us. To view the current policy visit www.dartford.gov.uk/housing. We would like to find out whether you were aware of this policy and if there is anything you would like to see in the policy. |
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Q12 |
Before now, were you aware there was a repairs policy? |
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Q13 |
Is there anything you would like to see covered in the repairs policy? |
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Q14 |
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SECTION 8 - ENERGY EFFICIENCY
Tenants to answer only
The Council is committed to working towards improving the energy efficiency of its housing stock. By reducing carbon emissions that result from our heating, our lighting, our water use and the way we manage our homes, lowers the environmental impact on climate change. We aim to trial different initiatives which involve making adaptations to our housing stock to reduce carbon emission. We would like to find out if you would be interested in finding out more about taking part in these energy efficiency initiatives |
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Q15 |
Would you like to find out more about the work the Council does to improve the energy efficiency of its properties? |
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SECTION 9 - UNDER OCCUPATION
Tenants to answer only
The Downsize for Cash Scheme helps Dartford Borough Council tenants living in homes with two or more bedrooms, who are under-occupying their property, to move to a smaller home in return for a cash payment and help with moving costs. We would like to encourage more under-occupying tenants to take part in this scheme, as by doing so, helps us make more family sized properties available to those who need it most. |
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Q16 |
Would you like to find out more about the Downsize for Cash Scheme? |
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SECTION 10 - INVOLVEMENT WITH SHAPING SERVICES
Tenants & Leaseholders to answer
The Dartford Borough Residents Forum is made up of tenants and leaseholders of Dartford Borough Council who share a common goal to work together to ensure that Dartford's Housing Services are delivered according to the terms and conditions of the contract and are accessible to all residents.
We are committed to involving our residents in shaping the delivery of our housing services. Getting involved is not just about attending meetings; you don’t have to leave your home to take part in some of them. We would like to find out if you are interested in getting involved with shaping the services you receive. |
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Q17 |
Would you like to get involved with shaping your service? |
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SECTION 11 - COMMENTS
Tenants & Leaseholders to answer |
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Q18 |
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SECTION 12 - EQUALITY POLICY MONITORING
Tenants & Leaseholders to answer
We want to find out if we are giving as good a service as we can to all service users. To help us do this, please fill in this section. The information we get from all replies will help us review and decide how we can assist as many people as possible. This information will not be sent to any service department and will not affect the way you receive services from us. |
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Q19 |
Ethnic Origin (Please note, Ethnic Groups are not about nationality, place of birth or citizenship but about colour and cultural background) |
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Q22 |
Do you consider yourself to have a disability? |
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Q23 |
If yes, what is the nature of your disability (please tick all that apply) |
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SECTION 13 - PRIZE DRAW INFORMATION & DATA PROTECTION STATEMENT
Tenants & Leaseholders to answer
To ensure personal information about you is secure, all of your answers will be treated in the strictest confidence and will be stored securely. Responses, which will not include personal information such as names and addresses, will only be used by public service organisations to monitor public services and asses how well they are performing. No personal data which you have provided will be made available to a third party without your express permission |
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Q24 |
To be entered into the prize draw to win up to £50 in Waitrose vouchers, please give us your details. |
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