Service Reviews
A team of Members, officers and other relevant stakeholders take a completely fresh look at the services under review by:
- Challenging why the service is being provided
- Comparing performance with other authorities
- Consulting with tax-payers, service users, potential service users and stakeholders
- Looking at Competition as a way of ensuring efficient and effective services
All of these points are tackled in a systematic way and encompassed in a review document and service improvement plan.
These reviews can then be made subject to an inspection by the independent Audit Commission. The purpose of a best value inspection is to make two judgements:
- the present quality of the service rated excellent/ good/ fair/ weak/ poor
- the prospects for improvement rated poor/ uncertain/ promising/ excellent
Dartford has completed service reviews of:
- Revenues & Benefits with rating of 2 Star Good Service, uncertain prospects for improvement
- Street Scenes with rating of 2 Star Good Service with promising prospects for improvement
- Waste & Recycling
- Planning & Land with rating of 1 star Fair service with promising prospects for improvement
- Housing (Landlord Function)
- Community
- Central Services
- Housing Strategic Function
- Environmental Health & Drainage
- Partnerships
- Communications
- Corporate Strategies
- Governance
Reviews planned for 2004/05
Cemeteries & Crematoria and Procurement Strategy
Potential Future Reviews
To contact the Performance Team email corporate.policy@dartford.gov.uk or call 01322 343254.
