Performance Management Framework
The Council has a long history of performance management and monitors performance in a number of ways, from team targets and personal appraisals to quarterly reviews of Best Value Performance Indicators.
A good performance management system is vital to help organisations to achieve their aims and objectives. For it to work, there needs to be a clear vision of what the organisation is trying to achieve and realistic targets which support the achievement of these aims and objectives.
A Performance Management Framework, built on best practice, was approved by the Council in October 2003 to drive service improvements.
The service plans detail aims and objectives linked to priorities in the Corporate Plan and other statutory documents produced by the Council. They also include key targets and performance indicators to measure how the Council is meeting its identified priorities.
Performance on corporate targets and key performance indicators will be monitored on an ongoing basis with quarterly reports to the Cabinet and Quality Services Committee to ensure that weaknesses, delays or downward trends are identified and tackled promptly.
Service plans are updated every year and reviewed as part of the budget cycle. Bids for additional resources or redirection of existing resources must show the benefits, implications and how the proposals meet the Council's priorities.
Section and individual work plans and targets flow from service plans complementing the new Competency Framework and revised appraisal process for all council staff.
To contact the Performance Team email corporate.policy@dartford.gov.uk or call 01322 343254
